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Technology Support

How to Submit a Request for Technology Support

 

For Online Support: GetHelp (https://sequoiauhsd.gethelphss.com/Login/landing)
 
For Support via Phone: 650-216-3300
 
 
 

Do you need a Chromebook and/or Hotspot

 
Students who hava a need for a Chromebook and or Hotspot can submit their request via the following form. You will be contacted by a school or district official with a time and location for pick-up. You must be logged in to your school email account to fill out the form.
 
Computer / Internet Access Request Form 2020 - 2021
 
You can also call 650-216-3300 to make a request for a Chromebook and/or hotspot.
 
 

Comcast Networking Essentials

 
 
 
 

Canvas Support 

 
Canvas is the district's Learning Management System where you will be able to access the content and assignments for your classes. If you are experiencing technical difficulties, please Submit a Technology Request. Below are some resources to help with your Canvas experience:
 
Canvas Information page for Students/Parents and Staff
 
Once logged in, using the Canvas Help button will generate a ticket through the Canvas System and are fielded by Information Services.
 
 
 

Video Conferencing Support

  

Phone System Help


The guides below help guide users to learn the many features of SUHSD's new phone system.

  • Avaya 9611 Phone
    The Avaya 9611 phone is used by attendance clerks, Guidance Information Specialists, and Guidance Counselors