Sequoia Union High School District
Technology Support
How to Submit a Request for Technology Support
For Online Support: GetHelp (https://sequoiauhsd.gethelphss.com/Login/landing)
For Support via Phone: 650-216-3300
Do you need a Chromebook and/or Hotspot
Students who hava a need for a Chromebook and or Hotspot can submit their request via the following form. You will be contacted by a school or district official with a time and location for pick-up. You must be logged in to your school email account to fill out the form.
You can also call 650-216-3300 to make a request for a Chromebook and/or hotspot.
Comcast Networking Essentials
Canvas Support
Canvas is the district's Learning Management System where you will be able to access the content and assignments for your classes. If you are experiencing technical difficulties, please Submit a Technology Request. Below are some resources to help with your Canvas experience:
Once logged in, using the Canvas Help button will generate a ticket through the Canvas System and are fielded by Information Services.
Video Conferencing Support
Phone System Help
The guides below help guide users to learn the many features of SUHSD's new phone system.
- Avaya 9611 Phone
The Avaya 9611 phone is used by attendance clerks, Guidance Information Specialists, and Guidance Counselors
- Avaya 9621 / 9641 Phone
9621 for Administrative Assistants; 9641 for Administrators and Directors
- Avaya 9335-AV (Classroom Standard)
The Avaya 9335-AV is the standard analog phone used classrooms throughout the district. This link takes you to the user manual.
- Cortelco 1211 - NEW Classroom Standard (updated November 2017)