Sequoia Union High School District

Technology Support

https://seq-org.zoom.us/

How to log into your Zoom account / Cómo iniciar sesión en su cuenta de Zoom

How to Submit a Request for Technology Support

For Online Support: GetHelp (https://sequoiauhsd.gethelphss.com/Login/landing)

For Support via Phone: 650-216-3300

At this moment we are experiencing a high volume of calls. Please leave your Student Id, the name of your school, a description of the issue you are having, and either an seq email or phone number that we can reach you.

Do you need a Chromebook and/or Hotspot

Students who hava a need for a Chromebook and or Hotspot can submit their request via the following form. You will be contacted by a school or district official with a time and location for pick-up. You must be logged in to your school email account to fill out the form.

Computer / Internet Access Request Form 2020 - 2021

You can also call 650-216-3300 to make a request for a Chromebook and/or hotspot.

Canvas Support

Canvas is the district's Learning Management System where you will be able to access the content and assignments for your classes. If you are experiencing technical difficulties, please Submit a Technology Request. Below are some resources to help with your Canvas experience:

Canvas Information page for Students/Parents and Staff

Once logged in, using the Canvas Help button will generate a ticket through the Canvas System and are fielded by Information Services.

Video Conferencing Support

How to Change Passwords

How to change your Google, Infinite Campus, Canvas, and Windows password

Phone System Help

The guides below help guide users to learn the many features of SUHSD's new phone system.

Avaya 9611 Phone
The Avaya 9611 phone is used by attendance clerks, Guidance Information Specialists, and Guidance Counselors

Avaya 9621 / 9641 Phone
9621 for Administrative Assistants; 9641 for Administrators and Directors

Avaya 9335-AV (Classroom Standard)
The Avaya 9335-AV is the standard analog phone used classrooms throughout the district. This link takes you to the user manual.