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Technology Support

ZOOM SUPPORT

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ZOOM SUPPORT
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Log in to Zoom using the following link:
How to log into your Zoom account / Cómo iniciar sesión en su cuenta de Zoom

How_to_log_into_your_Zoom_account_/__Cómo_iniciar_sesión_en_su_cuenta_de_Zoom iconHow to log into your Zoom account / Cómo iniciar sesión en su cuenta de Zoomtitle

How to Submit a Request for Technology Support

 

For Online Support: GetHelp (https://sequoiauhsd.gethelphss.com/Login/landing)
 
For Support via Phone: 650-216-3300
At this moment we are experiencing a high volume of calls. Please leave your Student Id, the name of your school, a description of the issue you are having, and either an seq email or phone number that we can reach you.
 
 
 

Do you need a Chromebook and/or Hotspot

 
Students who hava a need for a Chromebook and or Hotspot can submit their request via the following form. You will be contacted by a school or district official with a time and location for pick-up. You must be logged in to your school email account to fill out the form.
 
Computer / Internet Access Request Form 2020 - 2021
 
You can also call 650-216-3300 to make a request for a Chromebook and/or hotspot.
 
 
 
Canvas Support 
 
Canvas is the district's Learning Management System where you will be able to access the content and assignments for your classes. If you are experiencing technical difficulties, please Submit a Technology Request. Below are some resources to help with your Canvas experience:
 
Canvas Information page for Students/Parents and Staff
 
Once logged in, using the Canvas Help button will generate a ticket through the Canvas System and are fielded by Information Services.
 
 
 

Video Conferencing Support

  

Phone System Help


The guides below help guide users to learn the many features of SUHSD's new phone system.

  • Avaya 9611 Phone
    The Avaya 9611 phone is used by attendance clerks, Guidance Information Specialists, and Guidance Counselors