Technology Support
Phone Support
101Voice Phones
Printable manual for 101 Voice Phones:
101Voice-JUNE-20204-IP862G-User-Guide.pdf
Getting Started with Your Phone | 101 Voice:
Online Guide
Additional Videos and Guides for Phones:
Phone Support
New Help Desk System - IIQ
Submitting a technolgy support request
To submit a technology work order request click here: https://seq.incidentiq.com
- Click on Google SSO to log in with your Staff or Student SUHSD email address.
- On your dashboard, select the device you would like support with.
- Provide a detailed description of the issue you are experiencing.
- Enter your Room number
- Provide a time for the technician to come by that will reduce any interruptions.
- If you have a screenshot of the issue you can upload it.
- Select the Submit button to enter your request
For more detailed instructions, please click the following option:
How to log into your Zoom account / Cómo iniciar sesión en su cuenta de Zoom
Do you need a Chromebook
Students who hava a need for a Chromebook can submit their request via the following form. You will be contacted by a school or district official with a time and location for pick-up. You must be logged in to your school email account to fill out the form.
Computer / Internet Access Request Form 2020 - 2021
You can also call 650-216-3300 to make a request for a Chromebook.
Canvas Support
Canvas is the district's Learning Management System where you will be able to access the content and assignments for your classes. If you are experiencing technical difficulties, please Submit a Technology Request. Below are some resources to help with your Canvas experience:
Canvas Information page for Students/Parents and Staff
Once logged in, using the Canvas Help button will generate a ticket through the Canvas System and are fielded by Information Services.